Services
We are a highly experienced niche consultancy focusing on helping companies deliver Transformational Change. Lessons learnt in complex environments have honed pragmatic solutions that we utilize to drive change across many business sectors.
At Epsilica, we pride ourselves on providing the highest value to each of our clients. We know that by placing your trust in us, you expect us to deliver and that is exactly what we do. We can be confident in this promise because we are a talented team with a diverse yet complimentary set of skills and deep experience. Together, we are able to apply these skills to provide solutions for our clients that centre around their customer acquisition, customer retention, customer service needs, whilst also making sure their own team and culture is part of our sustainable solution.
What is the key to our client successes?
All our solutions are delivered through our understanding of behavioural change and pragmatic utilisation of industry best practice. This is why corporate leaders globally trust us to be their advisors and practitioners. Indeed, we have a proven track record of working with the likes of Sky, Nationwide, HMRC, HSBC, Virgin Media, Pfizer, Worldcom, Transport for London, The Art of Living Foundation and many more.
Where do we fit in?
In an environment where change is challenged due to concerns over implementation, and business agility is accordingly restricted, Epsilica provide the reassurance and the disciplined methodology to delivery of strategic goals and objectives.
What is the key to our client successes?
All our solutions are delivered through our understanding of behavioural change and pragmatic utilisation of industry best practice. This is why corporate leaders globally trust us to be their advisors and practitioners. Indeed, we have a proven track record of working with the likes of Sky, Nationwide, HMRC, HSBC, Virgin Media, Pfizer, Worldcom, Transport for London, The Art of Living Foundation and many more.
What are our skill sets?
We are able to help you through a considered combination of the six practices below and our deep sector experience:
1. Governance – Epsilica can help you to implement and manage governance frameworks to realise the benefits and continually improve the overall service provided. Our practitioners have the experience of building relationships and driving performance improvements from transition and throughout the full term of the engagement.
2. Project Implementation & PMO- We know how important it is to ensure the correct governance and standardised reporting is in place to enable you to make informed decisions. We also know the value of independent project and programme assurance, which is why we developed a dedicated PMO service providing just that. Have a look at our dedicated site HarmonyPMO for more information. All this comes from years of experience; Our team has helped clients to implement new processes to improve the ways of working, implemented and managed governance frameworks and reduce risk of delivery by establishing best in class PMOs.
3. Delivering Transformations – Providing expertise to guide your team through to a successful conclusion, our team are specialists in ensuring your deliveries are successful through our sector-wide project and programme management experience.
4. Outsourcing Management & Framework – Epsilica has significant experience in delivering large outsourcing, in-sourcing and multi-sourcing programmes for Virgin Media, Aviva, Pfizer and Transport for London. Our track record includes establishing over 20 global delivery centres together with the gravitas in managing outsource suppliers such as IBM, Tata Consultancy Services, Wipro, CSC, Cognizant, and Polaris. From outsourcing strategy to procurement, negotiation, transition of multiple service lines, transformation of integrated organisations and governance, Epsilica provides clients the insight into making outsourcing a success. You also know you are getting the best solutions because through membership of Gartner’s Best Practice Council – IT Sourcing Management, our practitioners have identified and shared best practices regarding outsourcing.
5. Organisational Change – Organisational change is important to us and pivotal to all the work we do. Our work in this practice is driven by our behavioural change experience and knowledge, leading to us to ensure we adopt a structured, considered and planned approach to transitioning individuals, teams, organisations and customers from a current state to the desired state. We also know how important it is to put your customers first in a sustainable way and so we deliver beyond the stated goal. For example, have a look at our Channel Shift services.
6. Delivering Innovation – Whether you need support in the ideation phase, an independent market assessment or taking a concept through to implementation, we have a team dedicated to your needs.
Transport For London and their outsourcing (Transport)
Aviva and their success (Insurance)
Sky and their market leadership (Media)
Sky and their customers (Media)
Helping the world’s largest NGO – The Art of Living Foundation (NGO)
