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The cost of wasting innovation?

October 12, 2011

Different organisations have different structures and with that comes different structures to harness creativity within the organisation. Creativity can either become an ingrained part of the DNA that leads to innovation or it can remain latent and wasted. So how …

1 million shoes and lessons to be learnt

September 15, 2011

Company culture and growth can be impacted by the kind of ethos you instill amongst your workforce. However, can this be dictated by your business model itself without impacting the kind of metrics that stakeholders might look at? Theoretically, of …

Zappos-Customer-Service

What about your silent customers?

August 23, 2011

In an economic climate where disposable income is shrinking, positive customer service is perhaps one of the most important competitive strengths that a company can have. The 2009 Customer Experience Maturity Monitor survey from Peppers & Rogers Group, found …

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