Epsilica Consulting

Some trends are worth following, some are not.  When it comes to the world of business and commerce, there has always been a sheep mentality, sure there are the odd ones who go it alone but most tend to crowd …

We all know the horror stories of programmes and projects that are out of control, continually requesting budget increases, delaying the completion date de-scoping the requirements.  But when this happens who is to blame ?

Of course we can blame the …

Change is a key part of an organisations ability to evolve and grow. The way many organisations manage change is via a Business Change or Transformation department. These are the boiler rooms, which makes change happen but too often change …

Yes, I know what you are thinking, today’s topic is quite dry which indeed it is but think of it another way, if you are considering re-location, a buy-out or merger, or even expansion of your customer footprint then early …

In an economic climate where disposable income is shrinking, positive customer service is perhaps one of the most important competitive strengths that a company can have. The 2009 Customer Experience Maturity Monitor survey from Peppers & Rogers Group, found that …

This week, Google announced it’s $12.5 billion purchase of Motorola Mobility, once the largest mobile phone handset manufacturer in the world. A telling development in just how much the market has become dominated by the big three – Google, Apple …

Much has been talked about with the Government’s NHS reforms but at the heart of it all, is a structural problem. Specifically that of inefficient knowledge sharing leading to delays and sometimes undesirable outcomes. The key inefficiency seems to be …

The latest report from the All-Party Parliamentary Motor Group (APMG), ‘Driving growth: Future challenges and opportunities for UK automative’, makes some important recommendations to the UK Government.

During his Re:think 2011 keynote speech, Sir Martin Sorrell, talked about a new structure in the creative sector, with agencies, content owners and clients all working together.

The latest IMF forecast states that Britain’s economic recovery will be ‘bumpy and uneven’, as the fund believes that the UK economy has less room to grow over the new few years, than hoped. The recent slump or rather entire …